"in China's high-speed development today,market competition intensified,from the past only" satisfying customers demand "planned economy development nowadays covers brand,the service,enterprise culture of market economy,the customer appears more and more important.Now managers in the strategic seriously more and more customers,customer satisfaction become a problem now managers and test.Meet the demand of customers can improve can improve profitability,enhance the competitiveness of their products,and expand the market share.Customer to product affection,but also for managers of a recognition that in today's market competitiveness is important a factor."