Dear　Mr．　Andrew,　　I　wish　to　make　a　complaint　about　some　English　novels　　which　I　bought　recently　in　your　internet　shopping　mall．Before　shopping　on　the　internetoswa　I＆＃39；d　like　to　compare　the　reputations　of　the　shops,　and　check　the　messages　left　by　the　customers．　After　a　long－time　survey,　I　decide　to　shop　in　your　shop　because　of　your　good　reputation　and　service．　Howeverc　there　is　some　damage　on　the　cover　of　one　novel．　I　am　sure　that　you　will　agree　that　this　is　a　most　unsatisfactory　situation．　Therefore　i　request　you　to　arrange　　to　replace　this　book　with　another　oneuycg　which　must　be　good．　Othetwise,　i　will　　have　to　ask　for　a　refund　in　full　of　the　price　and　left　a　bad　apprase．尽力写了,希望能帮助你,不知道时间是否还来得急