以下是意译,有一些句子、用词因为中文跟英文的说法不同,有些改动.但原意是一样的!
Hi!First,I would like to apologise again.Perhaps because of the holidays,your package's delivery has been delayed.But this is an international delivery,so it takes a long time anyway.I hope you will understand!
Also,I read that you said there was nothing in the package - did you see that when you were taking the package from the post office?
Nevertheless,I am very sorry!I am a responsible person,and would really wish for a great transaction experience between me and my customers.I apologise to have caused so much dissatisfaction in you!How do you think I can make up for that?