Dear Mister:
As one of your customer, I have recently experienced some problems with the quality of the cell phone SQ200 sold in your store.
Not only have I noticed that the camera function can not be achieved but also in the text service I found it fails to send or receive messages.
As the result of this, I would like to request for returning or at least exchanging this cell phone.
I trust you will give this matter your immediately attention and duly handle it.
I am looking forward to your response.
Sincerely
Wang Hua
2008.12.21