Dear Sir./ Madam,
My name is Tom and I am a customer of your supermarket.Today I fell off the ladder while trying to reach a bottle of shampoo on the top shelf.
All the others were sold out,there was only one bottle left and it was put on the top shelf.I asked for help,but all the assistants were busy.Then I tried to get it by myself.It took me a long time to find a ladder.Even when i stood on the top of the ladder,the shampoo was still very hard to reach.The accident happened when I stood on the tip of my toes,I lost balance and fell off the ladder.some other bottles fell off and hit on my head as well.
After all happened,finally there was a shop assistant to help me out.Luckily,I only hurt my left foot ankle and the doctor said it will be fine in a couple of days.
I am a very loyal customer to your supermarket and I shop here everyday.But what happened today makes me very disappointed.What I suggest to do is to add more people during busy hours so that customers can be looked after when needed.Besides,I believe your supermarket needs to train your staff to improve their service quality as well.I am sure there were assistants saw me struggling reaching the bottle on the top shelf and nobody offered help.
I hope you could give this issue your immediate attention.Thank you for your time.
Yours Sincerely,
Tom