A：需要帮助吗?
what can I do for you?
B：我们想要一间双人间,最好面朝大海,风景优美一点.
We want a double room that faces the sea for a better view.
A：实要对不起,所有的海景房都已经租出去了.我们有一间15层向阳双人 间,景色也很不错.要不要考虑一下?
I'm sorry all those rooms are booked.But we have a double room at the 15th floor,and also can see scenery.How about it?
B：嗯...还有其它的房间吗?
EM...do you have any other rooms?
A：对不起,今天是中秋节,这是我们酒店最后一间客房.
I'm sorry but it's the last room we have for it's Mid-automn day today.
B：那好吧,我们就要这间.
Ok,we will take it.
A：好的,请等一下,我为你办理入住手续.
Please wait a moment.I will do the check-in for you.
半小时过后,李小姐进入大堂,来到了前台.
A half hour later,Ms Lee come to the Information desk.
李：我预订了一间向阳双人间
I want to book a double room facing the east,please.
A：实在抱歉,我们饭店的客房已经满了.因为您六点之前还没到,我们已经把您的房间租给了别的客人.
I'm very sorry,all the rooms are booked.As you didn't checked in before 6:00 pm,we rent your room to other customers.
李：我早就打电话通知了你们饭店我会晚点到,你们也同意了.你们的行为太不负责任了.
I infromed you i would check in later and you agreed to that.You are so imresponsible.
A：对不起,上午不是我直班,请等一下,我去确认一下.
真的很对不起,是我们工作的失误.不如.
I'm very sorry,I didn't on duty this morning.Please wait a moment,I need to double check...I'm very sorry,no room left.It's our mistakes.But...
李：别说什么送我去附近同星级的饭店这类的话,我自己会去,居然犯这种低级错误.真是百闻不如一见.
Don't tell me go to other restaurant of the same rate and any thing like this.I will go there by myself.I have never heared of a restaurant making such idiotic mistakes like you.
A：对不起,欢迎下次入住我们饭店.
I really very sorry.Welcome to our restaurant next time.