Dear Jack,
We are sorry to receive your letter complaining about the breakage of an oil tank.
I will let you know the disposal of this matter immediately after we get the inspection report from inspection and testing company,if it's proved to be damaged in transit,we will claim compensation from the insurance company.Anyway,I will keep you posted about this.
Sorry for any inconvenience that caused to you.
Thank you very much!
我工作中也经常些这样的东东