大概关于内容是某先生由于是用手写的地址,导致delivery staff 把地址看错然后其 garden supplies 久久未送到.下面是我写的,例如如何补偿,具体送货时间.Dear Mr.Tan
Re:Delivery of garden supplies
We are sorry to learn that you have not received your garden supplies in time.
After a thorough investigation,we found out that our delivery staff had misinterpreted your address of 111 Frankel Avenue as 1/1 Frankel Avenue.
In view of what had happened,we will send the new garden supplies as soon as we can for you,.If you don`t want the supplies,we are pleased to send you a refund.We hope this incident will not undermine or affect your confidence in our products and services.Your understanding in this matter is much appreciated.
Thank you for your understanding,we look forward to your continued support of our business