帮忙翻译一段英语~We are truly sorry that you have been unable to locate your package.
不要用电脑翻译.
We
are truly sorry that you have been unable to locate your package.
Unfortunately, we are unable to have the package resent, however, we are
happy to inform you that your account
has been credited in the amount of 63.30 for order number E012329131.

Your
credit was issued to the original method of payment. Please note that
it can take up to one full billing cycle for your refund to appear on
your credit card statement.
For purchases made with a gift card your refund will be applied to a new
gift card and mailed to you. You should expect to receive your new gift
card within 14 days.

We ask that you keep this e-mail in your files as confirmation of your credit.